FAQs

FAQS 

CAN YOU DESIGN ARCHITECTURE? Yes, I can. I am a “Building Designer” Please see this article for details on my qualifications, and the laws regarding Residential Design. CLICK HERE

 

DO YOU HAVE CONTRACTORS? I work with the contractors & builders hired by the client. I have found that this is the best way for me to work as your advocate, and create the design that you want.  AWDS does not provide contractor services; so independent contractors hired by the client are an integral part of the process.

 

WHAT IS YOUR PROCESS?  

  1. Complimentary Phone Consultation
  2. Initial Consultation
  3. Service Proposal & Contract signing
  4. Down Payment
  5. Schematic Design (How will the space function)
  6. Design Development (Architectural Details, Materials, Colors)
  7. Decor Selection
  8. Purchasing
  9. Construction/Installation
  10. Love your new home

 

HOW DO YOU WORK? WHAT SHOULD I EXPECT?  Click here for Details

 

WHAT GOES INTO CUSTOM HOME DESIGN PRICING? Click here for Details

 

WHAT IF I DECIDE MID-PROJECT I WANT TO ADD MORE TO THE SCOPE? Since I work hourly, increasing the scope is not a problem.  You can add more services any time.

 

CAN I SHOP ON MY OWN? You have hired me to design and complete a vision for your space and I ask that you do not select or purchase items because that selection may not be a fit for the design, space, or budget. You will receive a detailed Specification for items to be purchased direct.

WHAT ADDITIONAL COSTS CAN I EXPECT? I do my best to give you a full cost outlook of each item, but additional costs such as storage, shipping, installation, or unexpected labor do occasionally happen.

HOW LONG DO PROJECTS NORMALLY LAST? This depends on the scope of the project and what is purchased. Occasionally there are delays caused by weather, vendor vacations, factory errors, and other unpredictable influences, that are out of my control. The client as well as all professionals hired to work on the project are expected to not cause unreasonable delays in the project.

HOW DO I PLACE AN ORDER? Once you receive a Proposal you have 3 days to either accept or decline the item. For acceptance, a signed copy of the proposal or approval  along with full payment (or credit card agreement) is required to place an order.  No item will be ordered by Designer until Designer receives signed proposal and full payment.

CAN I CHANGE MY MIND AFTER AN ORDER IS PLACED? Most often orders cannot be cancelled or refunded. In the event that a full refund can be attained you may cancel the order and receive a refund for the cost of the item minus the purchasing fee and any other applicable fees. You will be charged hourly for the time spent on cancelled orders. Custom orders are nonrefundable.

WHEN ARE PAYMENTS DUE? Proposals are due with payment within 3 days. Invoices for time billing and reimbursable expenses are due on receipt. Invoices more than 30 days past due will accrue a 10% late fee per month and all work will cease until invoice is paid.

 

WHAT IF I HAVE CONCERNS ABOUT AN ITEM? Please bring these to my attention immediately and we will discuss your concerns and if necessary, find a more desirable solution.  The decision about what is purchased and installed in your home is ultimately yours.

 

WHAT ABOUT BUDGET? I can work within your budget, whether you are looking for a completely custom masterpiece or more along the lines of Pottery Barn or a mix of the two. Understanding your investment is very important for the project running smoothly and for your expectations to be met.

 

WHAT IS THE DIFFERENCE BETWEEN A SPECIFICATION & PROPOSAL? A Specification is a spreadsheet document that details all the items to be used and purchased for a project   A Proposal is a document where I am requesting payment for items so that I can purchase the item on your behalf. 

 

HOW ARE ITEMS DELIVERED? Construction items and materials are delivered directly to the job site or picked up by contractors. For decor items, my policy is to perform one large installation of all your items. This includes all furniture and accessories purchased. Items purchased by me go to a receiving company, and wait for installation. It is my policy to not deliver items to client’s homes directly or in multiple trips. Clients are responsible for all shipping, storage, & delivery fees.