Stock plan questions
design service questions
CAN YOU DESIGN ARCHITECTURE? Yes, I can. I am a “Building Designer” Please see this article for details on my qualifications, and the laws regarding Residential Design. CLICK HERE
DO YOU HAVE CONTRACTORS? I work with the contractors & builders hired by the client. I have found that this is the best way for me to work as your advocate, and create the design that you want. AWDS does not provide or manage contractor services; so independent contractors hired by the client are an integral part of the process.
WHAT IS YOUR PROCESS?
Complimentary Phone Consultation
Service Proposal & Contract signing
Schematic Design (How will the space function)
Design Development (Architectural Details, Materials, Colors)
Love your new home
HOW DO YOU WORK? WHAT SHOULD I EXPECT? Click here for Details
WHAT GOES INTO CUSTOM HOME DESIGN PRICING? Click here for Details
WHAT IF I DECIDE MID-PROJECT I WANT TO ADD MORE TO THE SCOPE? Since I work hourly, increasing the scope is not a problem. You can add more services any time.
CAN I SHOP ON MY OWN? The depends on the type of service you choose. If you just want me to look over your selections and help make final decisions, then yes, shop away. However, if you have hired me to design and complete a vision for your space and I ask that you do not select or purchase items on your own. Those selections may not coordinate with the overall design, furniture sizes, or budget I’ve been working with for you. These types of changes cause a ripple effect, and can cost you time and money.
WHAT ADDITIONAL COSTS CAN I EXPECT? I do my best to give you a full cost outlook of each item, but additional costs such as storage, shipping, installation, or unexpected labor do occasionally happen. I do not price for labor or construction, those costs will come from your contractors.
HOW LONG DO PROJECTS NORMALLY LAST? This depends on the scope of the project, and what is purchased. Occasionally there are delays caused by weather, vendor vacations, factory errors, and other unpredictable influences, that are out of my control. The client as well as all professionals hired to work on the project are expected to not cause unreasonable delays in the project.
HOW DO I PLACE AN ORDER?
For E-Design items: You will receive a clickable shopping list to place orders at your leisure.
For Designer Items: Once you receive a Proposal you have 3 days to either accept or decline the item. For acceptance, a signed copy of the proposal or approval along with full payment (or credit card agreement) is required to place an order. No item will be ordered by Designer until Designer receives signed proposal and full payment.
CAN I CHANGE MY MIND AFTER AN ORDER IS PLACED?
For E-Design: Order cancellations and returns will be handled directly with the retailer.
Most often Designer orders cannot be cancelled or refunded. In the event that a full refund can be attained you may cancel the order and receive a refund for the cost of the item minus the purchasing fee and any other applicable fees. You will be charged hourly for the time spent on cancelled orders. Custom orders are nonrefundable.
WHEN ARE PAYMENTS DUE? Payments for Designer items are due with the signed proposal within 3 days. Invoices for time billing and reimbursable expenses are due on receipt. Invoices more than 30 days past due will accrue a 10% late fee per month and all work will cease until invoice is paid.
WHAT IF I HAVE CONCERNS ABOUT AN ITEM? Please bring these to my attention immediately and we will discuss your concerns and if necessary, find a more desirable solution. The decision about what is purchased and installed in your home is ultimately yours, however custom items are non-refundable.
WHAT ABOUT BUDGET? I can work within your budget, whether you are looking for a completely custom masterpiece or more along the lines of Pottery Barn or a mix of the two. Understanding your investment is very important for the project running smoothly and for your expectations to be met.
WHAT IS THE DIFFERENCE BETWEEN A SPECIFICATION & PROPOSAL? A Specification is a spreadsheet document that details all the items to be used and purchased for a project A Proposal is a document where I am requesting payment for items so that I can purchase the item on your behalf.
HOW ARE ITEMS DELIVERED? Shipping & Delivery policies will differ by vendor. The client is responsible for purchasing and making arrangements for storage and/or delivery when shopping on line. Designer purchases will be drop shipped to you, or made available for local pick up by your contractor. Client is responsible for all costs of shipping, handling, storage, delivery, installation and returns.